The Mindset And Rule That Phone Calls Should Have.

I think the first one to pick up the phone is the first excitement, excitement and excitement. After receiving the phone, we respect the customers very much and are very good at showing their best performance.

The second most important key is to invest, invest, concentrate and be very infectious, and recommend products to yourself well in the phone. Third, we should pay attention to listening very well when we call. When listening, we can hear the psychological thoughts of customers, his subtext and customer needs, various problems, reactions, knowing what customers need, what to give him, and establishing a good atmosphere.

The second important point is to filter customers, which allows you to identify prospective customers.

We must remember that when we make a phone call, we must have the weight. The weight means that we need to make enough telephone calls. For example, we stipulate our employees, such as ours.

They call 50 times a day, only 50 times to get five or ten good phone calls, which is good for customers.

The fifth important point is that when we call, we need to take the initiative to attack. Many times, we receive customers' business cards or collect customer information and get customers' information. We wait for customers to contact us. What are we afraid of, or maybe customers do not care, do not need, disagree or reluctantly, if I share with you, if we do not take the initiative to attack, how do customers know whether to or not?

The other 8020 rule is that we spend 80% of our time asking questions, 20% of our time, or 80% of our time for listening, 20% of our time, or 80% of our time on major customers, and 20% times on regular customers. So we need to focus on doing well. This is the rule of 8020.

Another is

We have put more time and energy into our big clients, so that our performance has been improved. The mentality of a big client is aiming at the mentality. A person needs our products, maybe a big customer. We should not rush to attack. We should aim at the needs, preferences and rich information of his company. The more we know at this time, the better we will know about serving customers.

We need to have a very good rule of review, because when we call, we need continuous improvement and continuous improvement. So we are constantly making phone calls every day. We believe that when we finish the last one, we will make a small summary so that we can get ahead. Today's tips will improve and tomorrow's tips will improve. We will make progress faster day after day, year after year, so that we can find out a feasible plan.

Next, each of us should have a very important customer record rule when we call. That is to say, we need to record the key needs of customers, and build it into a file, a detailed form, very careful, serious, and constantly need to follow up, very good.